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Breaking News

Addiction to cheap airfares is causing travel ruin

JEB @ August 7, 2008 #

is the headline of this article in eTurboNews. It has this quote by Tom Parsons: The three biggest enemies to airlines today are fuel costs, the Internet and Southwest! and is an excellent follow-up to my previous post about the results of our never ending quest for the absolute lowest fare.
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The complicit customer

JEB @ August 6, 2008 #

As so often, I can’t but agree with Seth Godin on this comment about how we as customers are complicit in not improving marketing standards.
Especially his comment about the bottom feeding online travelers in permanent search of the cheapest product and then complaining about bad service!
It starts sounding like a broken record but “you’ll get [...]

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A survey on Hotel Online Reputation Management

JEB @ July 21, 2008 #

by Albert Barra of Tourismo 2.0 can be completed here for those who haven’t already read about it on his own blog, Facebook or another T-List blog.
It’s a topic of interest to me. I’ve been advocating for quite some time that not only hotels but any organization in travel & tourism should be actively engaged [...]

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This is the best list I’ve seen so far on this topic

JEB @ July 16, 2008 #

it’s called 50 Ways Marketers Can use Social Media to Improve Their Marketing by Chris Brogan. You can’t go wrong trying to understand the subject and start using at least some, if not all, of these suggestions.

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Sphere: Related [...]

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Everyone’s personal web page a must?

JEB @ July 14, 2008 #

might be a future reality according to this Real Time column in WSJ.com by Jason Fry. He raises a number of interesting points that will indeed make this a general reality as it is already for a fast increasing number of people who can easily be found on the web today. In the networked world [...]

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Surprising, after all these years……

JEB @ June 30, 2008 #

of online travel, to find that Independent Hotels’ Online Presence Lagging according to this recent study by GuestCentric. The gap between the larger chains and smaller independent hotels is significant when it comes to an effective presence online and the use of web based marketing and distribution tools.
The web was supposed to have leveled the [...]

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More evidence…..

JEB @ June 25, 2008 #

that the old argument still brought up by some marketers that all this new web 2.0 stuff is only for kids no longer holds true, is presented in Step Away From The Computer, Kids: Baby Boomers Embrace Social Media an article in MediaPost Publications about a recent AARP study that covers web use by boomers. [...]

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Better be aware of what’s said about your brand online!

JEB @ June 24, 2008 #

The Opinion Research Corporation just published a report revealing some very important insight into how people research products and services online. 61% of respondents read “online reviews, blogs and other sources of online customer feedback before purchasing. More importantly, 83% said that online product evaluations and reviews had at least some level of influence on [...]

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Are you an enabler or a bystander?

JEB @ June 24, 2008 #

Social Influence Marketing: The New Way to Win Customers contains a number of very useful suggestions of how to be actively engaged in the conversation about your brand rather than just a passive bystander. While these ideas are certainly useful, I just wonder how many organizations have the right marketing structure in place to implement [...]

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Are you ready?

JEB @ June 9, 2008 #

The Hyperconnected: Here They Come! is the name of a new IDC study of global communications habits commissioned by Nortel. They interviewed 2400 working adults in 17 countries. This will have implications on how business is being conducted as this group expands at a rapid pace and travel will certainly be affected. Their demands on [...]

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