This is the opportunity for any business to benefit from a tool customers are increasingly going to demand and want to use going forward. Are you ready to get on board? Check out the great infographic for all the insights provided! Chatbots offer a variety of business benefits, and when done right, they can be […]
About Joe Buhler
Posts by Joe Buhler:
- Intelligent Web
- Local Marketing
- Messenger Marketing
- Reputation Marketing
- Social Web
- Web 3.0
If you’ve been living in a basement, you’ve probably heard of numerous projections about how chatbots are destined to take over customer support. In a recent press release, Gartner estimated that " 25% of customer service and support operations will integrate virtual customer or chatbot technology across engagement channels by 2020, up from less than […]
The winner is clear and hands down too. It’s about engagement and conversation and not pushing of mere information or worse a sales pitch. Chatbots are the tool to do it right and with great measurable results. medium.com/swlh/its-time-to-put-sms-out-of-its-misery-944d9a1a70f9
This excellent article and infographic make it abundantly clear that we’re not talking about some gimmick here but about how to transform how business is transacted and not only in e-commerce but across all categories and industries. Chatbot Infographic
Email and phone-based customer service interactions are often frustrating and full of terrible elevator music. Are chatbots here to save us? — Read on contently.com/strategist/2018/02/27/chatbot-revolution-here/ Yes, it is here and will succeed when considering the preference for using this tool for interacting with a business. I totally agree with the writer on the low quality […]
Pass Go, collect $200, and go bankrupt as big tech buys all the properties. — Read on www.l2inc.com/daily-insights/winners-and-losers/lets-play-monopoly All commentary should be this entertaining while providing excellent insights and an often provocative viewpoint.
More reasons why building a great reputation, then maintaining and actively marketing it online is so important for any local business. And yes, we can help with that.
Here’s a key excerpt from the article. According to Gartner, chatbots will power 85% of all customer service interactions by the year 2020. Chatbots have established their place in the home and our personal lives; now watch what they can do in enterprise applications over the next few years. Source: Chatbots: Changing the Nature of […]